Three checks ahead

Get your Goldex Casino KYC cleared the easy way

Every licensed casino must confirm who you are, and our team reviews your documents within 54 hours, usually faster.

Start verification

Malta Gaming Authority MGA/B2C/067/2018. Audited by SIQ, BMM Testlabs, QUINEL.

Six lines, one page

Everything about your check, in one view

Scan these six lines and you will know exactly who checks you and how to reach us.

Who checks you

Goldex Casino Ltd.

Held under

Malta Gaming Authority, MGA/B2C/067/2018

Review time

54 hours

Deadline

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

At the upload stage

You are ready to send your documents

Follow these four steps and your file should move from pending to approved without a second pass.

Shoot in daylight

Photograph your photo ID on a plain table in daylight, all four corners inside the frame, and skip the flash so the glare does not white out your face.

Which bill counts?

Send a proof of address dated within the last three months, showing your full name and home address, since a recent bill or bank letter works best.

Sending your card image

Snap your payment card with the first six and last four digits visible, then cover the middle digits with a finger or strip of paper before you send it.

Patience, then a retake

Wait for the reply in your inbox, then check your spam folder too, because a blurry edge or a hidden name is the usual reason an upload needs a retake.

Document list

What the casino checks and why

Open this list at the moment you sit down to take your photos.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, photo clear, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name, address and a recent date

Payment card image

ConfirmsThe card is yours to use

Must showFirst six and last four digits, middle covered

Four checkpoints

Know what triggers the request

Most players fear a surprise freeze at cash-out; here is exactly when we look.

A new payment route

Adding Visa, Skrill or Paysafecard ties a fresh payment route to your money, so we confirm the holder matches your account details.

Show your date of birth

You want a higher ceiling

Lifting your own deposit ceiling moves more money through the account, so we review identity and income papers before the new limit applies.

Your opening payout

Cash out for the first time and our licence requires a confirmed identity, so photo ID, proof of address and your card image are checked.

Show where your money starts

Goldex Casino Ltd. holds licence MGA/B2C/067/2018 from the Malta Gaming Authority, and that licence makes source of funds checks a duty, not a choice. Our team applies the same questions across the player base, so a request for paperwork is routine housekeeping.

Depending on your profile, the review may cover one or several of these:

Recent bank statements
Payslips from your employer
Tax or income records
Proof of a property sale
A letter confirming a pension

Why was my document refused?

Whose name is that? The name on the bill or card must match your account; a maiden name or shortened first name reads as someone else. Send the bill that shows your full legal name Ask live chat to align the record

Keep the edges intact. Cropping hides the corners a reviewer needs, and any sign of editing makes the whole file unreliable, however small the change. Upload the untouched original photo Keep all four corners visible

Out-of-date photo ID. An expired passport or licence no longer proves who you are today, so the review stops until a current document arrives. Send a photo of the renewed ID Book the renewal before payout day

Waiting on review

Plain answers on identity checks

Settle the source of funds, phone uploads, timing and safety questions before you send a single file.

What is a source of funds check actually for?+

Gambling rules require us to know that your stake money is yours and comes from a lawful place. It is a routine step built into our Malta licence for every player, never an accusation. Send what is asked in your request and the review keeps moving.

Do phone photos of my ID get accepted?+

Yes, phone photos work as long as the whole card sits inside the frame and the print is sharp. Rest the phone on a stack of books above a plain surface so the shot stays steady. Keep the original file at full size rather than a screenshot.

When will you ask me for my documents?+

The check lands at the latest before your first withdrawal leaves the account. We may also ask at registration or straight after the first deposit, so keep the files handy. Finishing early keeps your cash-out from stalling.

Which regulator stands behind my account here?+

The Malta Gaming Authority licenses this site, and the permit number is MGA/B2C/067/2018. That regulator sets the identity rules we follow, which is why the document request is not optional. Queries about the permit can go to our verification desk.

My name changed since my ID was issued, what now?+

Use a photo ID that carries the name you use today, plus proof of address that matches it. Where the two still differ, message [email protected] and the team will tell you which copy closes the gap. Do this before you request a withdrawal.

What protects the ID photos I hand over?+

Every file travels over 256-bit SSL encryption and is opened only by the team that runs the check. Your copies serve the identity and AML duty the licence sets, nothing else. Ask our privacy desk if you want to know more about how they are handled.

What do I do if a document gets refused?+

Read the reason line in our message first because most refusals come down to glare, a cropped edge or an expired card. Upload a sharper copy of the same document with that fault fixed. A clean resend normally clears inside 54 hours.