Reach our team by chat, e-mail or phone any hour of the day, every day of the week.
Pick the route that matches your problem and skip the queue you do not need.
Every detail below is how we run support for New Zealand players, not a regional workaround.
How a complaint moves when a first answer leaves you short, from our team to the Maltese regulator.
Match your question to the right desk once and avoid being passed along.
Have these five ready and the first reply is usually the last one you need.
Gambling problems are better handled by people who do nothing else. Three New Zealand organisations offer free, confidential help, and none of them works for Goldex Casino or reports back to us.
Gambling Helpline New Zealand. A free national line for anyone worried about their own gambling or someone else's, answered by trained counsellors.
Problem Gambling Foundation of New Zealand. Counselling, education and community programmes for people affected by gambling harm across the country.
Lifeline Aotearoa. Confidential crisis support for anyone in distress, including gamblers and the whanau around them.
See MoreShort replies, the same every shift, because our team works to one script across all channels.
Whether you will sit in a queue for minutes or half a day, spelled out before you click.
Use this when you want to check the company before you deposit or write a formal letter.
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Goldex Casino, you agree to our cookie policy.