Before you place a bet

Do You Know Where Your Limits Live at Goldex Casino?

Play only from 18+, and every Goldex Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set a limit

Malta Gaming Authority MGA/B2C/067/2018. Audited by SIQ, BMM Testlabs, QUINEL.

Basics kept close

Responsible Gambling Essentials in Brief

By the time you open your account, these four lines are the ones worth knowing.

Minimum age18+

LicenseMGA/B2C/067/2018

Helpline0800 654 655

Limits support[email protected]

Five tools

What You Gain With Each Limit On

Most players worry that setting a limit will be complicated or locked away behind support.

What Does a Deposit Limit Do?

A deposit limit caps what you can put in over a period you choose, so a good night stays affordable, and it is worth setting before your first session.

Loss Known Before It Happens

This one caps what you can lose, and it suits anyone who wants a fixed ceiling on the night rather than a sum they put in.

The Evening That Ran Long

A reminder appears quietly while you play, telling you how long the session has run, which helps when an hour turns into an evening.

Take the Break Before You Need It

A cooling-off period pauses your account for a break of your choosing, and it is the tool for a busy week or a stretch when play should wait.

A Firmer Break Than a Pause

Self-exclusion closes your play for a longer stretch you set inside the casino account, and it is the option when a pause feels too light.

Protection in four moves

A Limit Set in Four Quiet Steps

Goldex Casino keeps the controls in plain sight, so no phone call is needed to use them.

Open Your Profile Menu

Open your account settings from the profile menu and check that your details and verification are complete before you set anything.

Head for the Limits Section

Find the responsible gambling or limits section, where every control sits together rather than scattered across the account.

The Evening You Pick One

Decide whether money in, money lost or time at the table is the worry, then pick the matching tool instead of setting all three at once.

Confirmed Instead of Assumed

Save your choice, then reopen the section to confirm the limit is listed, so nothing is assumed and everything is visible.

Is Play Still Fun for You?

By the time play feels like work, money has usually already gone somewhere you did not plan. Noticing it early is the whole point, and the first step is not dramatic: a deposit limit or a pause, set now, before the next session rather than after a loss.

Read these slowly and see which ones sound like your own recent evenings.

You chase a loss with a bigger deposit
Hiding your play from family or friends
Playing past the time you set for yourself
Borrowing money to keep playing
Thinking about the next session at work
Feeling flat until you are logged in again
Losing track of what you have spent this month

Protecting Minors and Supporting Relatives

Age and ID at Sign-Up. From the moment a new player registers, age and identity are confirmed before the account opens. Photo ID is required before any withdrawal is processed, so no young person slips through the check.

A Screen That Cannot Reach the Games. Blocking software installed on a shared laptop or phone stops gambling sites from loading at all. Setting it up takes one evening and it keeps working quietly for whoever picks up the device next.

Talk First, Not Blame. Rather than listing losses, a partner or friend can ask a simple open question about how the week felt. Gambling Helpline Aotearoa takes calls from relatives on 0800 654 655, any hour of the day.

The Night You Decide to Talk

When You Want to Talk It Through

Goldex Casino holds the same view as these services: gambling is entertainment with a cost.

Gambling Helpline Aotearoa

A free, confidential line for anyone worried about their own gambling or someone else's, answering at any hour, with a text option if talking is too hard right now. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling and peer support at no cost, including cultural support, across clinics nationwide, with a freephone and a text line on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for players and their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Which Break Do You Need?

Room to Step Away. A time-out closes your account for a stretch of hours or days, started from the limits section of your account. Once it begins you cannot log in or deposit until it runs out, and play resumes on its own.

Ready to Close the Door? Self-exclusion shuts your access for a long period, up to two years, and it cannot be undone early. You start it in your account, and it means no login, no deposit and no play with us for the whole term.

No National Register Here. New Zealand has no national self-exclusion register, so the casino account is the place to exclude yourself. Set it in your account, and the Gambling Helpline Aotearoa can support you through the decision and beyond.

Limits and Support

Plain Answers on Limits and Exclusion

Six direct replies settle what the limits do, what a pause does not do, and where help sits.

Can I call the helpline about my father's gambling?+

Yes. On the day you call, the Gambling Helpline Aotearoa will speak with relatives as well as players. Say what you have noticed and ask what support exists for your family.

How do I change a deposit limit I set earlier?+

The next time you open your account, the limits section holds the figure you chose. Change it there and save. Keeping every change in that one place means the ceiling always matches what you last confirmed.

Why do you ask for ID before I can play?+

Before play opens, age has to be confirmed, because the account is for adults of 18 and over. Upload a photo ID and the check runs. The same rule applies to every player in New Zealand.

Does self-exclusion stick for the whole period I chose?+

No. Once it starts, the exclusion holds for the full stretch you selected; support cannot shorten it. Treat the length as fixed, because it is.

Can I set a loss limit on my phone?+

Yes. At any hour, the mobile version carries the same limits section as the desktop site, reached from the same profile menu. Nothing is missing on a small screen.

How do I shut my account down permanently?+

Send a message to the support address and say the account should be closed, not paused. The team answers by email and confirms when closure is done. If you might return later, a cooling-off period is the lighter option.